AJ Electronics trouble shooting guide for Canon DCC Cameras – IXUS and PowerShot Camera Ranges.

My Canon camera does not start

Press ‘Power’ button.
The memory card slot or battery cover is open.
Battery is low – replace or recharge battery.

The camera’s LCD screen is not displaying my picture

Press the ‘Display’ button to switch monitor on.
If ‘Power Saving’ is set to ‘Display off’, the display will switch off after set interval.
Change the startup image or reset the camera to factory default settings.

I have black dots on my LCD screen

More than 99.99% of the pixels on the LCD screen work to specification. There are rare events where pixels appear as black dots. This has no effect on your recorded image, and does not constitute a malfunction of the camera.

Will not connect to PC

Make sure the software from the Canon Digital Camera Solution Disk is installed before attempting to download pictures. Download any software updates which are available from: http://software.canon-europe.com
Make sure the camera is switched on in play mode. Make sure the cable is connected to the correct ports on the camera and the computer.

My pictures come out with the wrong colours

Adjust the ‘White Balance’ setting on your camera.
Check the ‘My Colours’ setting on your camera.

The camera shows a blurred image or fault in the display

The camera is in a different setting than intended for picture taking.
Check focus setting on camera.
Shoot image from correct distance.
Use Auto Focus (AF) assistance.

The battery runs down very quickly

The battery needs replacing as the battery life has been exceeded, or the battery may not get fully charged.
Make sure that the camera is not being used outside of its specified operating temperatures.

The camera’s display flickers

This happens when shooting moving pictures where fluorescent lighting is present.
This is not an error.

My camera is not recording

Camera is in ‘Playback’ mode – switch camera to ‘Shooting’ mode.
Memory card is full or not formatted correctly.
Check that the memory card is not write protected.

The camera lens is not retracting

The most common reasons for the lens not retracting are:

1. The camera is switched from recording mode to playback mode.
2. The battery ran out of power before the camera could retract the lens.
3. The camera’s battery cover was opened while in recording mode.
4. The camera’s CF card cover was opened while in recording mode.

What do I need to do if I get an error code on my camera?

If you get an error code, please check the ‘troubleshooting’ or ‘messages’ areas in your user guide. It contains simple step by step instructions which should enable you to solve most problems.

What do I do when white specks appear on images?

White specks may appear on images when shooting with the flash in an area where the flash light is reflected by dust particles, insect or other reflective substances such as paint. This may occur depending on the shooting conditions, but it is not a malfunction. Try shooting without the flash.

What do I do if any parts (cables, manuals etc) are missing?

Please check the pack contents list carefully. Some accessories are available for optional purchase and may not be supplied as standard kit content. Advanced user guides are supplied as a digital document to view on a computer from one of the CD’s supplied in your kit.  Proof of purchase and product serial numbers will be requested.

You can call AJ Electronics for all your Canon needs on: +44 (0) 020 7723 9616