Printing doesn’t start

1. Printer is not switched on.
2. Printer not connected properly. Please check USB cable.
3. The inktank is empty or not installed correctly.
4. The Software in your PC is set to use a different printer.
5. Ensure all covers are closed.
6. There are other print jobs still in print queue.

Orange alarm light blinks

The number of times the light blinks indicates what the error is. Please count the number of times the light blinks (Can be up to 19 times), then check the product manual (supplied on CD) for the cause of the error.

The green POWER and the orange ALARM lights flash in turn

Disconnect the printer cable from the printer, turn the printer off and then unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for 15 minutes. If the symptoms persist contact the Canon technical helpline – the number can be found on the bottom of this page.

An error message is displayed on the computer screen

Please check the product manual (supplied on CD) for the error message displayed.

Printing is very slow

Your computer may not support USB 2.0. Please check your system specifications. Use a standard A to B USB cable of 5m or less.
Do not use a USB Hub, USB extension or any kind of adapter.

Paper does not feed properly

1. Paper is not loaded properly in the sheet feeder.
2. Too much paper is loaded in the sheet feeder.
3. Ensure all covers are closed.
4. Paper is too thick, or too curly.
5. Paper Feed Roller needs cleaning.
6. Please refer to the media compatibility section of the User Guide to check that the paper type you are using meets the specified requirements.

The printer doesn’t print double sided (duplex) correctly

1. The only sizes suitable for automatic duplex printing are A4, Letter, A5, and 5" x 7". Load paper of suitable size and then press the RESUME/CANCEL button.
2. Check that Duplex Printing has been selected in the Printing Preferences.

Paper does not feed from the paper source specified in the printer driver

Check that the paper size in the selected paper source matches the output size in the printer settings. Check the paper feed switch on the printer matches the paper source you have selected.

The printer moves but nothing is printed

1. Ink has run out.
2. The protective film is still present on ink cartridge.
3. Printer heads are dirty and clogged up.
   See manual for corrective action.

The printer stops before completing the print

1. Printer is out of paper.
2. Printer has worked for a long period. Your printer is protected from overheating by cutting out after long continuous work. Please switch the printer off for 15 minutes and resume printing.
3. Printing large graphics or files may cause the printer to stop periodically. It will automatically continue after it has completed processing the file from the computer.

What do I do if any parts (cables, manuals etc) are missing?

Please check the pack contents list carefully. Some accessories are available for optional purchase and may not be supplied as standard kit content. Advanced user guides are supplied as a digital document to view on a computer from one of the CD’s supplied in your kit. Missing items can be requested within 14 days of purchase from our service partner Robert Scott Associates. Telephone 01869 331741. Proof of purchase and product serial numbers will be requested.

You can call our TECHNICAL HELPLINE on: +44 (0) 8443690100